About Us:

The Unison Group consists of specialist companies delivering critical network and energy solutions, including the electricity networks of Hawke's Bay, Taupō and Rotorua, New Zealand's leading distribution transformer manufacturing company, an electrical switchgear business and a product solutions group focusing on developing world leading asset management and monitoring solutions. Our vision is to enable our communities' sustainable energy future.

The Opportunity:

An exciting opportunity is now available for an energetic and highly capable person to join our Digital Technologies Group (DTG) in a Service Delivery Support role. This is a full-time, 40 hour week office-based role located at our Hastings office.

Reporting to the Service Delivery Manager, as Service Delivery Support you will provide issue resolution, induction, training, and support in the use of DTG technology and solutions. You will be a trusted partner to the Unison community by helping users learn how to leverage the investment in digital tools to be effective in your job.

In addition, the Service Delivery Support is responsible for managing routine activities, such as end point application patching, vulnerability management, and asset lifecycle management.

Key Responsibilities include:

• Provide level 1 support, and level 2 with guidance, for all service desk requests in a manner that delights our customers.
• Take ownership of issues on behalf of our customers.
• Use problem-solving skills to resolve challenging technical issues.
• Provide training to our customers in the use of digital technology (new user inductions, mobile applications, etc.).

What You'll Bring:

• You will hold a relevant tertiary qualification in Information Technology or related fields
• Must have a full, clean drivers licence.
• A minimum of one-year previous experience in the IT industry
• Experience supporting Microsoft Windows desktop operating systems and Windows-based applications
• Office 365 administration experience including Teams, Email, and SharePoint

A full job description is available on our website

What We Offer:

At Unison, we know that great performance comes from great people. That's why we offer:

• Competitive salary and benefits
• Life, trauma, and income protection insurance
• Health insurance for you, and discounted rates for your family.
• $460 annual ‘Dress for Your Day' allowance
• $200 annual wellbeing subsidy
• Company iPhone
• Onsite gym
• Ongoing training and development
• A safe, inclusive, and forward-thinking workplace

If this sounds like the opportunity you have been waiting for, apply today! Applications close 1 June 2026.

Unison is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.