UCSL provides specialist contracting services for electricity distribution, including being the primary provider of these services to its parent company Unison Networks, and a secondary provider of these services for Aurora Energy in Dunedin.

The Business and Operations Manager - Dunedin is responsible for:

• Key contributor to managing the client relationship with Aurora Energy, delivering on UCSL's customer value proposition, resulting in a strong partnership that meets both parties' needs.

• Managing day-to-day operations to ensure successful delivery of contracting services to Aurora Energy, including service delivery, project execution, resource allocation, and efficiency.

• Driving commercial success by leading a high-performance team to achieve financial results for the business.

• Working with the USD Growth & Business Development teams to develop and execute strategies that will create value by generating long-term, sustainable earnings in Dunedin and the South Island.

• The Key responsibilities of the role are.

Client Relationship & Partnership Management (Aurora)

• Build and sustain trusted partnerships with Aurora Energy stakeholders.

• Proactively engage to understand evolving client needs.
• Foster a collaborative, mutually beneficial partnership mindset.
• Conduct regular reviews to assess and improve partnership performance, and monitor and report on KPIs, implementing strategies to enhance satisfaction and retention.

Contract & Value Delivery

• Oversee contract lifecycle, ensuring compliance and fulfilment of obligations.
• Identify and implement beneficial contract enhancements.
• Align UCSL's Customer Value Proposition (CVP) with Aurora Energy's strategic goals.
• Collaborate internally to deliver solutions that maximise client value.

Business & Operational Leadership

• Lead, mentor, and develop a high-performing team, fostering accountability, collaboration, and a culture of learning.
• Communicate clearly and consistently with internal and external stakeholders to ensure alignment on goals and expectations.
• Manage financial performance, prepare forecasts, and drive cost control and revenue growth.
• Drive continuous improvement through best practice implementation, issue resolution, and quality control
• Ensure compliance with legal, regulatory, and company standards.

Operational Excellence & Risk Management

• Manage daily operations and service delivery, ensuring efficiency, quality and adherence to SLAs and KPIs.
• Optimise resource planning and allocation for productivity and cost-effectiveness.
• Maintain rigorous quality assurance, conducting audits and implementing improvements.
• Develop and manage operational budgets, monitor and prepare performance reports, and drive process improvements.
• Identify and mitigate risks, ensuring regulatory compliance and contingency planning
• Promote safety and compliance, implement emergency procedures, and communicate with leadership.

Growth & Strategic Development

• Formulate strategies aligned with UCSL's vision and goals.
• Provide insights based on industry trends and client feedback
• Integrate new opportunities, acquisitions, or partnerships smoothly - drive profitable growth
• Conduct financial analysis to support decision-making and sustainability.
• Establish KPIs, prepare reports for senior management, and use data to optimise initiatives.

People Responsibilities

As one of Unison's people leaders you will lead your team by:

• Model UCSL's values through your leadership, decision-making, and communication, and support your team in doing the same
• Set clear performance expectations, helping your team understand their impact on UCSL's vision and success
• Provide regular coaching and feedback to support individual development, performance, and career
• growth
• Inspire a high-performing, motivated team culture that values continuous improvement, innovation, and collaboration
• Take a long-term, strategic view to leadership - aligning people priorities with UCSL's business goals.

Also required

• Relevant tertiary qualification in business or equivalent and/ or an Electrical qualification
• Ability to develop and maintain Stakeholder Management.
• Proven ability to lead, develop, mentor and manage people.
• Proven ability to deliver to business and customer expectations.
• At least 5-10 years' experience relevant experience in the electrical, contracting or similar industry.

Applications close Friday 23^rd January 2026